Marriott Extranet
Security Key authentication failed
Our Apologies. Your attempt to sign in with a Security Key has failed.

AUTHENTICATION FAILED.

In order to use this sign in method, you must be using a valid Security Key that is associated with your Enterprise ID (EID) account.

Possible causes for this failure include:

  • The Security Key is not properly associated with your EID
  • The Security Key is associated with an Admin account instead of your EID
  • The Security Key and it's certificates may be revoked
  • The Security Key and it's certificates may be expired
  • The Security Key PIN has been blocked due to invalid login attempts
  • The Security Key is associated with an EID that has been disabled
    •

    Additional Error Information Follows:
    ERROR CODE: 0x38cf0464
    ERROR TEXT: DPWWA1124W A client certificate could not be authenticated

Security Key Assistance

  • For assistance with this error, please contact the Marriott Systems Support Center at +1 (240) 632-6000.

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